Returns Policy

Return instructions:

  1. Submit Return & Exchange application by contacting us via email info@mdirect-business.com or phone number (781) 915-4817
  2. After receiving your application, our customer service will contact you. Please check and reply e-mail within 7 days, or the application will be closed automatically and unable to continue the return process.
  3. Drop off your package at the local post office.
  4. When we receive the returned package, the item(s) will be inspected to ensure it is in its original condition.
  5. Refund & exchange will be processed within 24h-7 working days once we get the return package. (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded. Postage will be deducted if it was a free shipping order.

Notes:

  1. Return application must be submitted within 14 days from the date of receipt of the package.The request will be not accepted if the application exceeds 15 days.
  2. Return address isn't the company address on M direct-business website. Our customer service will provide you with a return address and an RMA number after the return is authorized.
  3. Products with custom-made, disposable,  used, and damaged goods are unavailable for return. Electronic products such as drones and mobile phones and products with sealed packaging will not be returned once opened.
  4. Products will not be returned if the anti-tamper security tag('NOT     RETURNABLE IF REMOVED' tag) is damaged or removed.
  5. Return of goods must be unused, unwashed, unmodified, with tags and packaging. Accessories and promotional gifts must be returned together.
  6. After receiving the return address and RMA number, please return the parcel within 7 days and inform us of the return logistics number. Otherwise, the Return & Exchange Application will be automatically closed and unable to continue the return process. Please make sure to remark the RMA number on the outside of the parcel when returning. If the parcel is returned to another address or without an RMA number on the outside packaging, we cannot refund or exchange it.
  7. Please use the Post Office when returning goods. If we fail to receive a return parcel for returning through other carriers, the buyer needs to undertake the loss.
  8. Return and reship cost is on the buyer, freight collection isn't acceptable.Any shipping charges in the order will NOT be refunded.The original shipping amount will be deducted from the refund if the order was free shipping,
  9. A 15% "restocking fee" will be deducted from the purchase price when refunding taking into account the entire order process:commodity cost,labor costs,and logistics costs. 

Other notes: 

  1. Due to the shooting light and the screen setting, the physical color may be slightly different from the picture online.
  2. Please notice some products may have an odor, fading, spinning, and wrinkle due to the feature of the material, it is not a quality problem.
  3. There may be a little stain in the production process of the product, which does not affect the use of the product.
  4. It is possible that some clothing buttonholes do not open. Please cut it with scissors after it is received. Please do not cut the buttonhole beyond the border.
  5. Accessories, colors, patterns, product details, and so on may be slightly different from the pictures online due to different production batches.

 

Cancellation Policy

If your order is unpaid, you can easily cancel your order by yourself. Once your order has been shipped, it can no longer be canceled, but you can start the Return & Exchange process. Once you place the order, our warehouse will hand over the package to the shipping company as soon as possible.

About the application method, please contact us.